Refund Policy
Introduction
At Feuchar, we are dedicated to providing quality services and courses in the astrology ecosystem. We understand that there may be circumstances where you may wish to request a refund. This Refund Policy outlines the conditions and procedures for refunds. By using our services, you agree to this policy.
1. General Refund Eligibility
- If the purchased course or service is not delivered as described.
- If technical issues from our side prevent access to the purchased course or service, and we are unable to resolve them within a reasonable timeframe.
- If you request a refund within the specified refund period for eligible products or services.
2. Refund Conditions for Courses
- Refund requests must be submitted within 24 hours of the course purchase date.
- If you have accessed more than 10% of the course content, you may no longer be eligible for a refund.
- Refunds will not be provided for completed courses or if a certificate of completion has been issued.
3. Non-Refundable Items
- Personalized consultations or services provided by astrology experts.
- Digital downloads or materials that have been accessed or downloaded.
- Membership or subscription fees once the subscription period has started.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact us at contact@feuchar.com or call us at 8368922314.
- Provide your purchase details, including the transaction ID, course/service name, and the reason for the refund request.
- Our team will review your request and respond within 7 business days.
5. Refund Approval and Processing
- If your refund is approved, the amount will be credited back to the original payment method used for the purchase.
- Refund processing times may vary depending on your bank or payment provider, but typically take 7-10 business days.
6. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting the updated policy on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.
7. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us:
- Email: contact@feuchar.live
- Phone: 8368922314
Thank you for choosing Feuchar. We strive to provide a satisfying experience in the astrology ecosystem, and your feedback is always welcome.